Insights Manager, Burton upon Trent

Apply directly

Company: Punch Pubs & Co

Location: Burton upon Trent, England

Job Description:

This individual will be a dynamic and analytical Retail Sales & Consumer Insights Manager. This role will be pivotal in driving sales performance and providing actionable insights to enhance our retail operations across our 1300 pubs. The ideal candidate will have a strong background in retail sales, data analysis, and customer insights, with a passion for the hospitality industry.

Sales Performance:

• Develop and implement sales strategies to achieve revenue targets.

• Monitor and analyse sales performance across all pubs, identifying trends and areas for improvement.

• Collaborate with regional managers to drive sales initiatives and promotions.

Customer Insights:

• Gather and analyse customer data to understand behaviours, preferences, and trends.

• Provide actionable insights to improve customer experience and loyalty.

• Conduct market research to stay ahead of industry trends and competitor activities.

Data Analysis:

• Utilize data analytics tools to track and report on key performance indicators (KPIs).

• Present findings and recommendations to senior management.

• Ensure data integrity and accuracy in all reporting.

Pride in Our Stride:

• Work closely with marketing, operations, and finance teams to align strategies and objectives.

• Support the development of training programs for staff to enhance sales and customer service skills.

• Foster a culture of continuous improvement and innovation.